TL-DCM-CO Policy Issuance-Thane

Job description

**Job Purpose** The role is responsible for vendor management related to Data Capture and manage the issuance process changes at Pending policy stage. The role is also responsible for Electronic Clearing Services (ECS). Requirement management, Super Value Vertical (14 branches) – Banca /Citibank and Deutsche Bank Issuance processes within New Business at each activity and process level for Individual, Pension and Health life lines of business and be the primary supervisory reference point for operational matters of these processes across vendors and internal customers **Job Context & Major Challenges** Job Context: The role is responsible for vendor management related to Data Capture and manage the issuance process changes at Pending policy stage. The role is also responsible for Electronic Clearing Services (ECS). Requirement management, Super Value Vertical (14 branches) – Banca /Citibank and Deutsche Bank Issuance processes within New Business at each activity and process level for Individual, Pension and Health life lines of business and be the primary supervisory reference point for operational matters of these processes across vendors and internal customers Job Challenges: - Ensure optimum capacity building, monitoring resource management and allocation to deliver in an uncertain and unpredictable sales projections environment. - Ensure 100% accuracy in data capture and issuance of policies despite sub-optimal IT systems thereby maximizing issuance without which the companies top line shall be impacted. - Ensure pick up of applications from Branches for processing at the vendor’s end at various - geographical locations where the courier services are not available. To motivate the work force to provide the desired output at extended batch and continuous man hours. - Ensure system readiness by employing technical compatibility of associated components. Liaison with internal departments, and vendors to ensure seamless product roll out and roll back in very short span of time. - Ensuring the vendor deliverables are as per agreement & influencing them to seamless delivery as per business requirements in terms of volumes and holiday working. - Managing sales expectations with regards to waivers or exceptions and maximising issuance.To analyse and forecast resource requirement at the unit level and with vendors to ensure smooth workflow across various operations to cope with changes in Business - With the frequent change in the regulatory environment role is having a challenge to implement changes in Business rule at the vendor’s end within a short time to meet the changed business/process requirements. **Key Result Areas** **KRA (Accountabilities) (Max 1325 Characters)** **Supporting Actions (Max 1325 Characters)** KRA1 Manage execution of standardized processes and measurement metrics across Data Capture, Requirement management, Issuance operations in New Business aimed at achieving client and Sales force satisfaction within prescribed standards. 1. Design and document processes pertaining to Data capture and Issuance and Requirements management within NB. - Ensure implementation of standard processes comprising of data capture and issuance and requirements as per set targets. - Identify, Define and periodically review service standards in terms of quality, speed, costs, regulatory compliance and operational risks to achieve the aforementioned objectives. - Scrutinize the processes to eliminate inefficiency and waste, thus controlling cost. - Key accountability for recommending the changes in the application form and signing off the same to be filed with IRDA. Also responsible for laying down new guidelines during product roll out to be implemented while filling the application form KRA10 Participate and contribute in the departmental budgeting process and actively monitoring that the budget limits are always adhered to 1. Participate in preparation of New Business budget, co-ordination with planning department for approval of the same and monthly reconciliation of actual cost v/s budget. - Use performance statistics and infrastructure usage for planning future business plans. - Identify and plan resource requirements and availability of people, space, systems and budgets. - To participate and supervise Year end capacity building activity, this includes Planning, Budgeting, Execution and roll back of temporary resources engaged for the year end processing. KRA11 Manage execution of standardized processes and measurement metrics across Data Capture, Requirement management, Issuance operations in New Business aimed at achieving client and Sales force satisfaction within prescribed standards. 1. Design and document processes pertaining to Data capture and Issuance and Requirements management within NB. - Ensure implementation of standard processes comprising of data capture and issuance and requirements as per set targets. - Identify, Define and periodically review service standards in terms of quality, speed, costs, regulatory compliance and operational risks to achieve the aforementioned objectives. - Scrutinize the processes to eliminate inefficiency and waste, thus controlling cost. - Key accountability for recommending the changes in the application form and signing off the same to be filed with IRDA. Also responsible for laying down new guidelines during product roll out to be implemented while filling the application form KRA12 Lead and manage (recruit, motivate, develop and retain) a large team multi layered team. 1. Ensure timely, accurate implementation of HR practices such as code of conduct, mid term review, job description, appraisals, excellence awards and feed back. - Select appropriate people in consultation with HR. - Enable team work / improvements in interpersonal relationships through close personal interaction with the team - Motivate and utilize the resources efficiently and effectively to ensure maximum p