TM-AM-Policy Servicing-Thane

Job description

**Key Responsibilities** - Team Leadership & Supervision: - Manage a team of policy servicing associates, providing guidance, training, and performance evaluations. - Foster a collaborative environment to achieve departmental goals and maintain high morale. - Policy Alterations & Transactions: - Oversee processing of financial policy changes-Fund Transfer of fund value to issuance of new policy/application. - Ensure adherence to Service Level Agreements (SLAs) and regulatory timelines. - Vendor Management: - Supervise vendor, ensuring timely processing of FT Request and balance payment to client account with accuracy and compliance of regulatory guidelines. - Coordinate with internal departments and external vendors to facilitate timely billing settlements. - Customer Service Excellence: - Address escalated customer queries and complaints, providing resolutions in line with company policies. - Implement feedback mechanisms to continuously improve service delivery. - Process Improvement & Compliance: - Regularly review and update Standard Operating Procedures (SOPs) to align with industry best practices and regulatory changes. - Conduct audits and quality checks to ensure compliance with internal and external standards. - Reporting & Documentation: - Prepare and present regular reports on team performance, policy servicing metrics, and customer satisfaction. - Maintain accurate records of all policy servicing activities for audit and compliance purposes.