TM - Technical Customer Solutions

Job description

Key Result Areas KRA1 Assistance to Internal Stakeholders • (R) Assess the extent of damaged cement and recommend the price for sale, based on defined norms • (R) Conduct godown inspections, rake inspections to monitor quality • (R) Quality verification of Non trade site • (R) Verification of 10% of shop and wall paintings KRA2 Loyalty Program for the Influencers • (R) Identify and enroll members on IT Platform (CLP), record the off take through dealers / influencers and verify the off take through a robust mechanism KRA3 People and Performance Managementc • (R) Outsourced employees (MLE, LATF, RME) management KRA4 Pre and Post Sales Service to IHB Segment • (R) Plan site visits, explore the needs of customers, organize site demonstrations and site training to Masons & Helpers • (R) Provide Test Certificates on request to customers • (R) Test water quality at site KRA5 Product Promotion and Brand Equity Improvement • (R) Ensure a participation in exhibitions, seminars and conferences KRA6 Product Quality and Complaint Resolution • (R) Attend to critical complaints from customers in the Depot resolve complaints and provide feedback to customers after attending the complaints KRA7 Sales Promotional Meets through Technical activities • (R) Ensure the budgeted I Outperform programs / meetings / targets are conducted effectively as per the plan / market requirement (R) Prepare MIS and reports based on inputs from Regional Offices / Depots (event-wise / cost-wise), analyze and report the findings