Tool Management Implementation professional

Job description

Req ID: 60453 Job Function: Business Services & Operations Posting Start Date: 15/07/2026 Posting End Date: 22/07/2026 Division: BT International Job Location: IND-Gurugram-IQ Advertised Salary: Competitive **Recruiter:Anuradha Saldi** **Hiring Manager:Ankur Chhabra** **Career Grade:E** **Internal Closing Date:22 July 2026** **About the role** - A **Tools Management Professional** in the **Service Tooling & Automation (STA)** team is responsible for **managing, optimizing, and automating service assurance tooling platforms** that support ITIL-based operations and customer service delivery. - The role sits at the intersection of: - - **Service Operations** - **Monitoring & OSS tooling** - **Automation & ITOM** - **Customer service performance** - Focus is on **ensuring tools drive operational efficiency, reliability, and automation-led outcomes** - Provide **technical management and operational support** for network/service tooling and automation platforms - Enable **end-to-end service assurance through tool integration, analytics, and automation** **What you will be doing (Role Accountabilities)** - Support Event management function in Model office - Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools. - Possesses strong expertise in BMC Entuity and TSNA - Expertise on Network Automation tools like NetBrain - Provide Tools management Support capabilities: - - Support SYSTEM TOOLING AND AUTOMATION team through tools inputs to: Support scoping and costing of options to resolve business capacity issues. - Support investigation of service and component capacity issues. - Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations - Conduct diagnosis in support of Service Desk, Problem management team - Support problem investigations - Support development of permanent solution - Produce housekeeping tasks - Identify performance issues - Highlight the automation process gaps and work with CTIO to fix the same. - Model options for tuning - Participate in change on Service assurance tools and approve the same. - Conduct investigation and Identify issues and opportunities - Optimize event monitoring rules and correlation approach - Organize regular customer meetings. - Input to governance of Tooling and Event Management - Ensures that appropriate Model office product standards. - Contribute to the Event Management process and its operation and perform defined Event management tasks. - Leverage Agile tools such as Jira, Confluence, Kanban boards, and dashboards for visibility and reporting. - Contribute to unified tooling approaches for tracking, reporting, and improving operational efficiency. - Prepare regular progress reports, sprint metrics, burndown charts, and performance insights for leadership. **What you’ll need to succeed (Skills & Experience)** **Skill Category** **Skill Title** **Skill Description** **Desired Skill Level** Technical Network Management & Monitoring Tools Experience in working with the following tools: - BMC Entuity - TSNA - NetBrain - EMC SMARTS - EMC Ionix - Network Configuration Manager (NCM) - Prognosis - Nagios - SevOne Any other Event management tools (SNOW etc.) Able to evidence operational and management (including configuration) capabilities for at least 3 of the tools listed and any other tools as deployed within your area of operations. General understanding of Network, VoIP and Security Tools and benefits. Technical Linux Experience Experience and deep understanding of Linux Operating Systems Able to perform all System Administration tasks including trouble shooting and maintenance fixes Technical Virtual Machine Management General understanding of Virtual Servers managed in VMware vCentre environments Able to demonstrate experience of managing virtual machines using VMware vCentre and/or VMware vSphere client Technical Data Analytics Understanding and use of analytical tools, techniques and behaviours Able to analyze data through usage of analytical tools to determine patterns/trends. Technical Microsoft Excel Experience in working with the Microsoft Excel package. Able to perform basic functions and operations using simple worksheets and formulas. Technical Microsoft PowerPoint Experience in working with the Microsoft PowerPoint package. Able to construct presentation slide decks summarizing key service level outcomes, trending, root cause information and mitigation detail Professional Numeracy Skill in understanding and interpreting numerical data in order to identify trends and patterns. Able to appropriately use a range of relevant statistical functions to summarize and analyse data. Professional Commercial Awareness Understanding the contract schedules and working with commercial and financial issues. Able to understand financial and commercial issues in own narrow work domain interacting in a limited way with customers and suppliers. Professional Problem Solving Skill in investigation, structuring information, constructing and testing hypotheses to identify root cause and reach conclusions. Able to identify root cause of problems provided all required information is available within domain. Professional Process Improvement Individual understands and can perform improvement activities on a simple business process in own area of expertise. Individual understands and can perform improvement activities on a simple business process in own area of expertise. Professional Presentation Skills Skill in delivering information to a range of audiences in a clear and coherent manner via audio and face to face Able to present per-prepared material coherently Behavioural Process and Policy Adherence Capability to rigorously adhere to defined processes and stated policies in carrying out assigned tasks