Tools Infrastructure Associate

Job description

Req ID: 60014 Job Function: Business Operations Posting Start Date: 02/07/2026 Posting End Date: 09/07/2026 Division: BT International Job Location: IND-Gurugram-IQ Advertised Salary: Competetive **Recruiter: Anuradha Saldi** **Hiring Manager:Ankur Chhabra** **Career Grade:F** **Internal Closing Date:9 July 2026** **About the role** - **Tools Management Associate** is responsible for the administration, support, optimization, integration, and automation of service assurance, monitoring, and operational tooling platforms that enable IT service delivery and network operations. - **Role Purpose** - Provide technical and operational support for monitoring, event management, automation, and service assurance tools to ensure reliable service delivery, operational efficiency, and continuous improvement. **What you will be doing (Role Accountabilities)** - **Key Responsibilities** - Administer and maintain monitoring and OSS/ITOM platforms. - Perform tool health checks, housekeeping, capacity management, and platform maintenance. - Support incident, problem, and event management processes. - Investigate service and infrastructure issues and assist with root cause analysis (RCA). - Implement tool enhancements, configurations, and integrations with other systems. - Support automation initiatives to reduce manual effort and improve operational efficiency. - Work with vendors, platform teams, service desks, and stakeholders to resolve complex issues. - Support onboarding of new customers, devices, services, and monitoring requirements. - Produce reports, dashboards, analytics, and operational insights. - Ensure tooling compliance, governance, and adherence to ITIL processes. - **Typical Technical Skills** - Event Management and Service Assurance - Monitoring Tools (e.g., Entuity, OMNET, SevOne, Splunk) - Network Automation Tools (e.g., NetBrain, TSNA) - SNMP, MIB, OID, Syslog, Traps - ServiceNow ITOM/ITSM - Tool Integration and API-based Automation - Linux/Windows Administration - Reporting and Analytics - ITIL Framework Knowledge - **Key Competencies** - Troubleshooting and problem solving - Automation mindset - Stakeholder management - Customer focus - Technical documentation - Continuous service improvement - Risk and impact assessment - Cross-functional collaboration - **One-Line Definition** **What you’ll need to succeed (Skills & Experience)** **kill Category** **Skill Title** **Key Requirement / Description** **Desired Skill Level** Technical Network Management & Monitoring Tools Hands-on with tools like Entuity EMC SMARTS, EMC Ionix, NCM, Prognosis, SevOne, SNOW/BMC, NetBrain Operational & config experience in at least 3 tools; understanding of Network, VoIP & Security tools Technical Virtual Machine Management Knowledge of VMware vCentre / vSphere environments Experience managing virtual machines using VMware tools Technical Data Analytics Use of analytical tools and techniques Ability to analyse data and identify trends/patterns Technical Microsoft Excel Working knowledge of Excel Perform basic functions, worksheets & formulas Technical Microsoft PowerPoint Working knowledge of PowerPoint Create presentations with SLAs, trends, RCA & mitigation Professional Numeracy Interpretation of numerical data Use statistical functions to analyse and summarise data Professional Commercial Awareness Understanding contracts & financial aspects Basic awareness of commercial/financial issues within role Professional Problem Solving Root cause analysis and structured thinking Identify root causes when sufficient data is available Professional Process Improvement Improve simple business processes Execute improvement activities within own domain **BT Group’s Behaviours** **Customer First** Prioritize customer needs in every decision and action. **Challengers** Challenge the status quo and bring innovative ideas to life. **Committed** Own outcomes and deliver with integrity. **Clear** Communicate openly and simply, ensuring alignment. **Connected** Collaborate across teams to achieve shared goals. ## **About the role** The Site Reliability Engineering Associate 3 assists with a range of routine activities in the service performance, reliability and availability that internal and external customers expect. ## **What you’ll be doing** 1. Assists with routine activities in the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), applies best practices that are delivered from site reliability engineering leadership with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services cloud, infrastructure as code (IaC), GitOps, and container technologies 2. Assists in the delivery of technology development and solutions that provide business value and meet customer requirements, encouraging team's use of innovative approaches and tools to solve problems 3. Assists with the implementation of monitoring tooling used to optimise systems for uptime, performance, and reliability, and robust monitoring and alerting systems 4. Writes routine tests that investigate how infrastructure handles failure and scaling 5. Assists in executing work in scaling systems sustainably through mechanisms like automation and evolves systems by pushing for changes that improve reliability and velocity 6. Assists the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services 7. Assists with the implementation of continuous integration/continuous delivery systems 8. Works with sales and application management support in capacity and performance planning ## **Essential Skills / Experien