TQM - KPI Specialist

Job description

**JOB TITLE: TQM - KPI Specialist** **Job Location: Pune** **Experience: 4-10 yrs** **Job Description:** POSITION SUMMARY We are seeking a proactive and detail-oriented professional to lead TQM-based KPI monitoring, Root Cause Analysis (RCA), 8D problem solving, and other quality improvement initiatives within a virtual engineering technical support model. This role will support cross-regional teams (e.g., Europe, North America, APAC) by driving quality excellence across product development, engineering services, and process improvement projects. **JOB REQUIREMENTS:** **TQM - KPI Specialist** **EDUCATION: Bachelor--s degree in mechanical engineering with work experience Exhaust Aftertreatment System.** REQUIREMENTS: - Relevant experience in Quality Assurance, Virtual Engineering, or Product Development Support. - Hands-on expertise in KPI development, RCA, 8D, and TQM tools/methodologies. - Strong knowledge of Lean, Six Sigma, ISO/TS 16949 or IATF 16949. - Excellent analytical skills and experience with data visualization tools (Power BI, Excel, etc.). - Strong communication and stakeholder engagement skills in a virtual/global team setup. **Responsibilities:** **KPI Monitoring TQM Support** - Define, track, and report TQM-related KPIs (e.g., defect rate, FTR, rework %, customer complaints). - Develop digital dashboards and tools for real-time KPI visualization across regions. - Coordinate with regional quality leaders to align on global KPI standards and thresholds. **RCA / 8D Problem Solving** - Lead or facilitate Root Cause Analysis (RCA) and structured 8D problem-solving sessions for engineering- or quality-related issues. - Train and coach virtual teams in problem-solving methodologies. - Ensure timely closure and documentation of 8D reports with clear action tracking. **Virtual Engineering Quality Support** - Provide virtual quality engineering support to global regions on design reviews, process adherence, DFMEA/PFMEA validations, etc. - Act as a quality SME to support virtual development teams in eliminating defects at source. - Maintain alignment with global engineering standards, quality gates, and release protocols. **Quality Systems Initiatives** - Drive continuous improvement initiatives in alignment with TQM principles. - Support digital transformation of quality processes (e.g., automated defect tracking, Power BI/Excel analytics). - Collaborate with IT/Tech teams to enhance data connectivity and traceability in the quality system. **Stakeholder Collaboration** - Engage with cross-functional stakeholders across geographies to ensure consistent quality culture. - Coordinate with regional customer quality teams to analyze feedback and reduce warranty/rework issues. - Prepare and present global dashboards to senior management during quality review forums.