Track Lead - Incident Management, ServiceNow

Job description

Noida, Uttar Pradesh Job Summary **Key ResponsibilitiesIncident Coordination:** Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide clear, timely updates and executive summaries to business leaders and affected users.Process Governance: Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures Key Responsibilities **Key ResponsibilitiesIncident Coordination:** Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide clear, timely updates and executive summaries to business leaders and affected users.Process Governance: Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures Skill Requirements **Key ResponsibilitiesIncident Coordination:** Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide clear, timely updates and executive summaries to business leaders and affected users.Process Governance: Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures Other Requirements **Key ResponsibilitiesIncident Coordination:** Lead and manage the lifecycle of high-priority P1/P2 incidents from detection to resolution.Team Mobilization: Assemble and direct cross-functional technical resolver groups and third-party vendors.Stakeholder Communication: Provide clear, timely updates and executive summaries to business leaders and affected users.Process Governance: Enforce ITIL-based major incident procedures and service level agreements (SLAs).Post-Incident Review: Conduct root cause analysis (RCA) and post-mortem meetings to implement preventive measures **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-