Training Manager – Hospitality

Job description

**Company Description** Urban Company is a technology-led platform that connects customers with vetted professionals for a wide range of home and beauty services, from repairs and cleaning to salon and spa experiences. The company focuses on making urban living simpler through reliable, high-quality, and transparent service delivery. Operating across India, UAE, Singapore, and KSA, Urban Company also offers Native, an in-house brand of smart home solutions that enhance everyday safety and convenience. The platform is powered by Skill India–certified service professionals, trained through comprehensive programs in partnership with NSDC, creating dignified livelihood opportunities and consistent service standards. Applicants join a fast-growing, mission-driven organization that invests heavily in professional development and customer trust. **Role Description** The Training Manager – Hospitality is a full-time, on-site role based in Chennai. This role is responsible for designing, delivering, and continuously improving hospitality training programs for service professionals, focusing on customer experience, service quality, and brand standards. The Training Manager will conduct classroom and on-the-job sessions, create training materials and SOPs, and use feedback and performance metrics to refine curricula. Daily activities include coordinating with operations teams to identify training needs, scheduling and tracking sessions, coaching individuals and groups, and ensuring consistent implementation of hospitality best practices across all relevant categories. The role also involves evaluating training effectiveness, maintaining documentation, and supporting audits to drive service excellence and customer satisfaction. **Qualifications** - Strong expertise in hospitality training, including designing curricula, delivering workshops, and conducting on-the-job coaching. - Proficiency in adult learning principles, facilitation techniques, and use of training tools or LMS platforms. - Experience in customer experience management, service quality standards, and complaint resolution within hospitality or service industries. - Ability to analyze training needs, interpret performance data, and translate insights into actionable training plans. - Excellent communication, presentation, and interpersonal skills with the ability to engage diverse learner groups. - Proven organizational and time management skills, including scheduling, reporting, and maintaining accurate training records. - Relevant experience in hospitality, service operations, or learning & development; prior experience in on-ground training roles is preferred. - Bachelor’s degree in Hospitality Management, Business, Education, or a related field; professional certifications in training or L&D are an advantage. - Comfort working in fast-paced environments, openness to field visits, and a strong focus on professionalism and ethical conduct.