Training Strategy Member - Mumbai

Job description

**Job Purpose** To ensure the smooth, compliant, and effective execution of all field training programs for Front Line Sales (FLS) and Front Line Managers (FLM) across the channel. The role involves coordinating with multiple stakeholders, maintaining adherence to induction guidelines, and leveraging data analytics to drive training effectiveness. **Job Context And Major Challenges** - Ensuring consistent and compliant execution of training programs across all hierarchies and regions, regardless of differences in process discipline. - Maintaining accurate, timely data and insights while coordinating with multiple stakeholders who may have differing priorities **Accountabilities** **Accountability** **Supporting Actions** Ensure smooth execution of field training programs - Coordinate with ZTMs, RHs, HR Training Managers, and partner teams to deliver all scheduled programs seamlessly. - Track participant nominations, attendance, and onboarding readiness. - Maintain daily/weekly trackers for induction batches and follow up on gaps promptly. - Resolve field-level issues related to logistics, trainer availability, or participant engagement. Drive adherence to training guidelines & SOPs - Monitor compliance with standardized induction/training frameworks across assigned regions. - Verify completion of all prerequisites (pre-work, documentation, approvals) before program commencement. - Conduct periodic checks, audits, and review calls to assess adherence on the ground. - Highlight deviations, recommend corrective actions, and track closure with stakeholders Manage and analyze training data for insights - Capture and consolidate training data across all regions (attendance, drop-offs, timelines) - Prepare weekly, monthly, and quarterly dashboards for senior leadership - Maintain an error-free database for training metrics and provide insights for decision-making Facilitate effective stakeholder coordination - Act as the single point of contact for training-related updates, escalations, and clarifications - Conduct regular cadence calls with zonal and regional teams to review progress and resolve issues - Ensure seamless communication between training teams, branch leadership, and HR Support continuous improvement of the training process - Gather feedback from participants, trainers, and field teams to identify improvement opportunities - Benchmark best practices from internal and external sources - Recommend and support implementation of new tools, trackers, or analytics models **Required Skills And Competencies** - Strong understanding of the life insurance industry, sales hierarchy, and FLS role expectations - Proficiency in data analytics - Ability to make visually appealing and structured presentations (PowerPoint) - Strong coordination, multitasking, and stakeholder management skills - Attention to detail, process orientation, and strong follow-through - Good communication skills—both written and verbal