Transition Advisor

Job description

Job Summary We are currently seeking a Transition Advisor to join our team in Bangalore, Karnataka, India. Transition Advisor We are seeking an experienced Digital Workplace Transition Lead to manage end-to-end service transitions from clients or incumbent vendors into NTT DATA's India Delivery Center and/or global delivery model. This role requires strong expertise in transition governance, knowledge transfer planning, service readiness, risk management, stakeholder coordination, and offshore ramp-up-specifically for the Digital Workplace portfolio (Service Desk, EUC/Endpoint, Field Services, M365/Collaboration, Identity, Asset/CMDB, DeX, automation). In addition to delivery transitions, the Transition Lead will play a key role in pre-sales transition solutioning, including transition approach design, estimates, transition plans, and presenting transition strategy in RFPs/orals to build client confidence. Responsibilities 1) Transition Planning Strategy (Digital Workplace) • Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria. • Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality. • Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness) • Define RACI, communication plan, escalation matrix, and cross-tower dependency map • Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation • Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks) 2) Knowledge Transfer Service Readiness • Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams) • Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup • Validate process mapping (AS-IS TO-BE) and operational readiness (people/process/technology) • Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live 3) Governance, RAID Risk Management • Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo • Maintain RAID log, mitigation actions, and issue resolution governance • Monitor milestone adherence, escalate deviations, and manage corrective action plans • Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization • Drive security, access, compliance, and change control readiness as part of go-live criteria 4) Resource Planning Offshore Ramp-up (Workplace) • Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage) • Coordinate hiring/onboarding/training, shadow support, and role readiness • Drive shadow 'reverse shadow' steady-state transition model with measurable capability checkpoints • Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows) 5) Tools, Data Reporting (Digital Workplace) • Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs) • Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB • Ensure operational runbooks, monitoring, and escalation paths are validated and tested 6) Financial Commercial Oversight • Track transition effort/burn vs plan; support transition financial governance • Ensure scope control, change management, and impact assessments for transition changes • Support cost modelling, ramp profiles, and assumptions for transition estimation and governance 7) Stakeholder Management (Client + Internal) • Act as the primary transition interface for client stakeholders • Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners • Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting • Ensure high confidence through structured communications and transparent risk management 8) Stabilization Handover to BAU • Define exit criteria and transition completion acceptance • Lead hypercare/stabilization governance post go-live; reduce risk and ensure performance stabilization • Ensure smooth handover to steady-state delivery teams with complete documentation and ownership • Capture lessons learned, closure documents, and implement continuous improvement actions