Travel Consultant

Job description

**Company Description** MakeMyTrip is a leading online travel company in India, operating three major brands: MakeMyTrip, Goibibo, and Redbus. The company provides comprehensive travel solutions, including flights, hotels, homestays, holiday packages, cabs, buses, and trains, and has expanded into corporate travel, agent-focused services, and the Gulf market. Since its launch in 2005 as India’s first online travel portal, MakeMyTrip has focused on user-friendly platforms and competitive pricing, culminating in a NASDAQ listing in 2010. MakeMyTrip is recognized for its people-centric culture, consistently ranking among India’s top employers and winning awards such as Best E-commerce Company from the Great Place to Work Institute. With millions of online visitors and 60+ offline stores, the company continues to connect travelers with destinations and experiences across regions. **Role Description** This is a full-time, on-site Travel Consultant role based in Ahmedabad. The Travel Consultant will support customers in planning and booking travel, including flights, hotels, buses, trains, and holiday packages, while aligning recommendations with budget, preferences, and company policies. Daily responsibilities include managing travel inquiries via phone, email, and in-person visits, preparing itineraries, processing reservations, and ensuring accurate documentation of bookings and changes. The role involves resolving customer issues, coordinating with internal teams and external partners, and keeping up to date with travel regulations, offers, and system tools. The Travel Consultant is expected to maintain high service standards, meet performance targets, and contribute to a positive, collaborative work environment. **Qualifications** - Strong Travel Consulting and Travel Management skills to guide travelers and optimize end-to-end trip planning. - Experience handling Travel Arrangements and Reservations, including multi-leg itineraries and last-minute changes. - Demonstrated Customer Service skills, with the ability to manage queries, address concerns, and build long-term relationships. - Familiarity with booking platforms, GDS or similar systems, and basic knowledge of domestic and international travel regulations. - Excellent communication and interpersonal skills, with attention to detail and the ability to work in a fast-paced, target-driven environment. - Ability to collaborate with cross-functional teams and partners while maintaining professionalism and integrity. - Prior experience in travel, hospitality, or tourism is preferred; a relevant diploma or degree in travel, tourism, or hospitality is an advantage. - Comfort with using office productivity tools and learning new technology platforms for booking and customer management.