Travel Consultant

Job description

**Company Description** MakeMyTrip is a pioneer of online travel in India, powered by its three brands—MakeMyTrip, Goibibo, and Redbus—which collectively serve millions of travelers with instant, easy-to-use solutions. The company offers comprehensive travel services, including flights, hotels, homestays, holiday packages, cabs, buses, and trains, along with specialized corporate travel solutions and a travel suite for agents. MakeMyTrip has expanded into the Gulf market with tailored flight and hotel offerings, building on its legacy as India’s first online travel portal launched in 2005 and listed on NASDAQ in 2010. Recognized as one of India’s Top 10 Best Companies to Work For for multiple years and as the Best E-commerce Company in 2016, MakeMyTrip combines a strong digital presence with 60+ offline stores to connect people and places across the globe. **Role Description** The Travel Consultant role at MakeMyTrip is a full-time, on-site position based in Udaipur. The Travel Consultant will assist customers in planning and booking travel itineraries, including flights, hotels, buses, and holiday packages, while providing clear guidance on options, pricing, and policies. This role involves managing reservations, handling changes or cancellations, and ensuring accurate travel documentation and confirmations. The Travel Consultant will respond to customer inquiries, resolve issues, and maintain high service standards through face-to-face and phone interactions. The role also includes updating booking systems, coordinating with internal teams and partners, and promoting relevant offers to enhance the customer travel experience. **Qualifications** - Strong skills in Travel Consulting and Travel Management, with the ability to design and optimize complete travel itineraries. - Hands-on experience with Travel Arrangements and Reservations, including booking, modifying, and canceling various travel services. - Excellent Customer Service capabilities, with a focus on clear communication, problem-solving, and customer satisfaction. - Familiarity with travel booking platforms, GDS or similar tools, and basic ticketing processes. - Good written and verbal communication skills in English; additional local or regional languages are an advantage. - Ability to work on-site in Udaipur, manage multiple tasks, and maintain accuracy in a fast-paced environment. - Prior experience in travel, hospitality, or retail customer-facing roles is preferred. - Minimum high school diploma; a degree or certification in Tourism, Hospitality, Business, or a related field is beneficial.