TTSE CASC - Vizag

Job description

**Key Result Areas** **KRA (Accountabilities) (Max 1325 Characters)** **Supporting Actions (Max 1325 Characters)** KRA1 Development of applicators \\* Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area. - Implementing Vikas schedules - Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level **KRA2 Customer Service** Customer service by providing effective customer care to enhance customer loyalty & satisfaction \\* Visiting & supervising sites for better execution of job - Finding solutions to the customers problems & issues - Attending product & execution related complaints KRA3 Demand generation \\* Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan - Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential - Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval - Providing handy samples of various white cement applications, new products to retail team for promotion through retail network - Arranging samples of various finishes for trade exhibitions and customer awareness camps etc. - Conducting purity campaigns to educate our customers and enhancing the brand image **KRA4 Attending Customer Quality Complaints** To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer. \\* Visit to site and physically examine the application sites. - To organize testing of product through R&D. - Feedback to Customer & CASC Head. - Regular testing of product through independent laboratory. - CRM KRA5 CRM: CRM & appraising the management regarding competitors activities \\* Organizing and conducting factory visits of applicators to ensure their loyalty - Providing technical support to direct users & helping them in getting better quality for maintaining good relations - Monitoring competitors product quality by collecting samples and sending the same to factory for analysis - Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis Training - Organizing and conducting training sessions for team members for white cement applications, new products - Solving the product & applications related problems & queries of team members on a regular basis KRA6 Training \\* Organizing and conducting training sessions for team members for white cement applications, new products. - Solving the product & applications related problems & queries of team members on a regular basis