UC AND UM, VIDEO CONFERENCING-EXCHANGE

Job description

**Job Description** **Working Technologies:** - Microsoft O365 versions and messaging technologies. - Microsoft Exchange 2010 / 2013 / 2016 - Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues and can provide Exchange Server support, SharePoint and Unified Messaging Integration. - Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS. **Hybrid Experience** - Migrations of users/shared Mailboxes and resource mailboxes. - Migration issues and their troubleshooting. - Must have knowledge of Cutover, Staged and Hybrid Migrations. - Experience in building Hybrid environment with Office 365 and integration with on premise environment and applications - Experience in using Microsoft Native migration tools for data migration from on premise to Office 365 environment. - Must have knowledge of SMTP relay using Office 365 and email transport. **AZURE AD Connect/DirSync Along With AZURE AD** - Individual can troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync. - Individual should be well versed with new Azure AD and its new services. - Individual should know about the Staging AAD Connect Server. - Managing Application hosted in Azure AD, creating App registration in AZURE AD for the client’s requirement. - Conditional Access policy creations and updating according to the requirement. - Risky Sign-ins Process in Azure AD. - MFA working and knowledge of implementing in Azure AD for all the users. - Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies. **ADFS And WAP** - Individual understands and can troubleshoot authentication services including Active Directory Federation Services (AD FS), WAP and Azure AD. - Experience in creating and configuring Office 365 tenants. Should have an understanding on Single Sign On service using Microsoft ADFS, Knowledge of PING Federation will be an added advantage. - Understanding of the claim based rules in ADFS, Extranet Lockout Policy and well acquainted with ADFS versions 2.0 to 4.0 **Exchange Online/Mail Flow With EOP And ATP** - Various Licensing structures available for Office 365 and well versed with the service offered by Office 365 E5, ATP and EMS licenses. - Exchange Online (email, calendar, tasks), O365 Administration using Office365 Admin Console and Office365 Command Shell. - Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance. Mail routing/management, Installation and configuration of SMTP connectors. - Must be able to read and understand header analysis. - Strong knowledge of third party filtering process, EOP and ATP (Safe Attachments and Safe Links) - Knowledge in Troubleshooting of O365 regular and common issues such Exchange Online users using MS Office Outlook 2016 and OWA. - Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification. - Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory and hands on Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Steam, Delve etc. - Individual has deployed and / or configured Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices. - Individual has experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365. **Automation** - Automating and Developing PowerShell scripts for processes within the environment - Extensive experience and skill in the use of PowerShell to report on and manage O365 services. **Vendor Management** - Manage to handle team, coordinate with client, able to take challenges. - Escalations handling. - Vendor Management: Coordinating with Microsoft support in case of roadblock for support cases or related Vendors. - Coordination with Onsite and Project management team for timely project deliverables. - Case study and SOP documents creation. - Training and Knowledge Transfer for junior resources. - Good understanding of IT Infrastructure technologies and Infrastructure management Operations **Secondary Technical Skills** Active Directory Graph API MS Windows 2012 and 2016, 2019. Power BI reporting tool. Teams SharePoint **Non-Technical Skills Required** - Business and Technical communication, documentation proficiency - Strong written communication (able to write high quality end user comms, product documentation aimed at business and end users) - Ability conceptualize solutions and communicate them effectively to internal teams and leadership - Ability to be concise, articulate, and assertive in all forms of communication - Excellent analytical, decision making and management skills - Ability to lead and work collaboratively with a group of senior technical / management teams - Ability to deal with partners and peers located in Onshore/Offshore. - Creative and skillful in making Power Point decks look professional and sleek - Knowledge and experience working in an ITIL driven environment and SNOW Ticketing tool. - Working experience or ready to work in 24/7 Environment and available as on when required. **Responsibilities** Microsoft O365 versions and messaging technologies. - Microsoft Exchange 2010 / 2013 / 2016 - Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues and can provide Exchange Server support, SharePoint and Unified Messaging Integration. - Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS. **Qualifications** Any graduation **About Us** At Zensar, we’