UKG Support Analyst - Accruals

Job description

**Job Title** UKG Support Analyst - Accruals **Job Description Summary** **Job Description** UKG Support Analyst – Accruals Configuration & Support-Offshore Location: Remote-India Employment Type: Full-Time # **Job Description Summary** The UKG Support Analyst-Accruals will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests. # **Role Purpose** Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with other UKG Support Analysts to maintain compliance and optimize system functionality. # **Job Description** - Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM. - Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements. - Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis. - Document configuration changes and maintain accurate records in the designated tracking system. - Collaborate with other UKG Support Analysts to review and process new PTO/Accrual configurations and enhancements. - Maintain concise documentation of all configuration changes made to new and existing UKG PTO/Accrual policies and profiles. - Escalate complex issues to senior support or technical teams when necessary. # **Required Skills & Qualifications** - 2-3 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration. - Proven ability to build new configurations and manage ongoing support independently. - Solid understanding of workforce management principles, timekeeping, and accruals. - Strong troubleshooting skills and ability to resolve configuration issues efficiently. - Good written and verbal communication skills. - Ability to interpret requirements and complete configuration independently. - Ability to work independently and manage priorities in a fast-paced environment. # **Preferred Skills & Qualifications** - UKG Pro WFM certification or equivalent training. - Experience with ticketing systems and IT Service Management practices. - Proficiency in MS Excel and Smartsheet for data analysis and reporting. # **Soft Skills** - Strong collaboration skills. - Flexibility and adaptability in a dynamic environment. - Critical thinking and problem-solving skills. - Ability to export and present data clearly for leadership consumption. # **KPIs** SLA adherence for ticket resolution. # **Reporting Structure** Reports to UKG Support Supervisor INCO: “Cushman & Wakefield”