Unit Manager - Business Excellence

Job description

### **General Information** **Location** Jaipur, Rajasthan Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 13-Aug-2026 Job ID 19980 ### **Description and Requirements** **Basic Function** - Drive continuous improvement opportunities for Sales Compensation Admin. area for both onshore and offshore processes. ü Work in close coordination with Sales, Service, Stateside & GOSC teams - Design new process to support products/metrics **The key deliverables of the role will include but will not be restricted to the details below:** **Essential Functions** **Continuous Improvement:** - Identify right methodology/approach for projects. - Re-baseline the metrics **Process Reengineering:** - Create process map and value stream map for new product modify existing processes that may not be working appropriately. - Design right metrics to gage process health for different areas. - Identify automation opportunities. **Data analysis:** - ‘Not In Good Order’ analysis for offshore - Re-baselining of metrics **About MetLife** Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!