Unit Manager - Tech Transformation/Senior Unit Manager

Job description

**Job Purpose** Lead the endtoend Process Automation strategy and delivery for the DMS function, and delivering key tech transformation projects: 1. End-to-End workflow for pre-computation,payout computation and invoicing 2. End-to-End workflow for partner nomination, enrolment, training and DRA certification 3. Compliance calling revamp 4. Legal process automation 5. Realtime data sync across multiple systems **Duties and Responsibilities**- A Key Accountabilities for the Role - Delivering key tech transformation projects in process automation - 1. End-to-End workflow for pre-computation,payout computation and invoicing - 2. End-to-End workflow for partner nomination, enrolment, training and DRA certification - 3. Compliance calling revamp - 4. Legal process automation - 5. Realtime data sync across multiple systems - 1) Requirements, Process Design Documentation - Capture detailed requirements, map current vs. target process flows (BPMN), and define acceptance criteria. - Prepare BRDs/user stories, test scenarios, and SOPs under guidance from leads. - 2) Controls, Compliance Reporting - Implement and validate control requirements (data privacy/masking, consent capture, audit logs, SoD). - Maintain delivery trackers, value realization dashboards, and risk/issues registers. - B Additional Accountabilities - Contribute to continuous improvement retrospectives and knowledge shares. - Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner. **Key Decisions / Dimensions**- Story reqiurement test case prioritization, and minor design choices. - Escalation of data/exception issues and environment constraints. - Suggestions on reusability and minor process tweaks. **Major Challenges**- Managing multiple dependencies (systems, credentials, data) during builds/tests. - Ensuring clarity of requirements and test coverage within tight timelines. - Sustaining solution stability across peak loads and process variations. **Required Qualifications and Experience** a) Qualifications - Graduate (Engineering preferred). Certifications in RPA tools, BPM/lowcode, SQL/APIs, Lean/Six Sigma (Yellow/Green Belt) desirable.b) Work Experience - Hands on experience in ZBB, BPR/DPR, Draw.io process mapping. - 610 years in process automation delivery/BA within BFSI or highvolume operations. - Strong analytical skills, documentation discipline, and familiarity with control requirements.