Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation

Job description

**Location Name:** Pune Corporate Office - Weikfield **Job Purpose** The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects & PMO DMS transformation. Delivering key DMS Tech Transformation projects: - AI Voice bot across various call types - Agentic model for Reforecasting & Capacity Planning - Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out - Smart summary info and triggers for better performance management and early resolution - End to End Agentic DIY workflow for Partner Onboarding - Bounce cure counselling using Gen-AI calling **Duties And Responsibilities** - Principal Accountabilities (A — Key) - Identifying use cases by working with business teams - Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team - Manage end to end implementation of the capability and delivery of use case - Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization - Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities - Enable cost save, revenue generation, productivity enhancement and quality due to AI intervention." - Delivery Management: Run sprints, maintain backlogs, manage UAT, and track defects to closure; ensure release readiness (runbooks, rollback, comms). - Documentation & Training: Maintain solution docs, SOPs, and KT for Ops/Support; support training and go?live hypercare. - Additional Accountabilities - Continuous Improvement: Gather user feedback, measure adoption, and propose enhancements to improve productivity and outcomes of AI projects. - Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. **Key Decisions / Dimensions** - Story slicing and acceptance criteria; test coverage and non?functional thresholds - Sequencing of integrations and mock strategies during phased rollouts **Major Challenges** - Aligning diverse stakeholder requirements into a single, feasible increment - Managing dependencies across multiple systems/environments - Ensuring quality and compliance within tight release windows **Required Qualifications And Experience** - Qualifications B.E./B.Tech **Skills & Knowledge — Work Experience** 2-3 years expericen in AI or large scale projects for BFSI core/collections/servicing systems - Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.