Urgent Opening For MSD 365 CE CRM Technical

Job description

**Core Responsibilities** - **Solution Design & Architecture**: Collaborate with solution architects and functional consultants to translate business requirements into scalable technical solutions and create detailed technical specifications. - **Development & Customization**: Develop and customize Dynamics 365 Customer Engagement (CE) modules, including plugins (C#), custom workflows, JavaScript web resources, and Power Automate flows. - **Contact Center Specifics**: Implement and integrate Microsoft CCaaS (e.g., Omnichannel for Customer Service), configure routing rules, queues, case management, and agent experiences. - **Integration**: Design and implement integrations with external systems and third-party applications using Azure Functions, Logic Apps, Service Bus, Web APIs (REST/SOAP), and custom connectors. - **Power Platform Utilization**: Build and manage solutions using the broader Power Platform, including Model-driven Apps, Canvas Apps, Power Automate, and Power Platform Component Framework (PCF) controls. - **Data Management**: Plan and perform data migration activities, ensuring data integrity and consistency. - **Quality Assurance & Support**: Conduct testing (unit and system integration), troubleshoot complex technical issues, optimize system performance, and provide technical support during all project phases. - **Documentation & Best Practices**: Create comprehensive technical documentation and ensure adherence to coding standards and best practices, including Application Lifecycle Management (ALM) via Azure DevOps. - **Leadership & Collaboration**: Mentor junior developers, participate in code reviews, and effectively communicate with clients and cross-functional teams. - **Minimum Qualifications:** **Education**: - Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field. - **Experience**: - Relevant experience, typically 3 or more years, in Dynamics 365 CE development and implementation, particularly in Customer Service modules, is required. Experience with contact center technologies and the Dynamics 365 Omnichannel solution is highly valued, as is experience in data migration and integrating with external systems. - Proven experience in Dynamics 365 Customer Service and specific experience with Omnichannel for Customer Service or similar contact center solutions is highly beneficial. - Experience with full software development lifecycle (SDLC) and Agile/Scrum methodologies. - **Technical Skills**: - Strong proficiency in C#, .NET, and JavaScript/TypeScript. - Expertise in Dynamics 365 technical components: Plugins, Workflows, Web Resources, and the Dataverse. - Experience with Azure cloud services (Logic Apps, Functions, Service Bus) for integrations. - Proficiency in the Power Platform (Power Apps, Power Automate, PCF). - Database experience with Microsoft SQL Server and integration tools (e.g., SSIS). - **Soft Skills**: - Excellent problem-solving, analytical, and troubleshooting abilities. - Strong verbal and written communication skills, with client-facing experience. - Ability to work both independently and collaboratively in a team environment. - **Preferred Certifications**: - Microsoft Certified: Dynamics 365 Fundamentals (CRM pathway) - Microsoft Certified: Power Platform Developer Associate (PL-400) - Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) - Microsoft Certified: Azure Developer Associate (AZ-204)