US Health Care Call Center Representative

Job description

**Location:- Airoli (Mindspace)** **Shift:- US Shift / Work from Office** **Get To Know The Team:** As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues, and assisting with pharmaceutical and/or medical health transactions. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers. **What You Will Get To Do:** - Responds to inbound phone calls and processes customer inquiries/requests into the appropriate system or database. - Research, resolve, and respond to inquiries and problems of a more complex nature. - Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits. - May be responsible for providing on-the-job training for newer associates. - Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. **What You Will Bring:** - Graduate Mandatory - Flexibility to work evenings (US Shift), weekends, and holidays required. - For Level II Reps: 1 year of high-volume call center required. - For Level III Reps: 3 year of healthcare call center experience and demonstrated knowledge of Medicare required. - Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management. - Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment. - Experience using Teams, Excel, Outlook. - Knowledge of VPN, clearing cache, recycling modem/router.