US Health Care Executive

Job description

Roles and Responsibilities : • Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls. • Process patient registration, insurance claims, and other administrative tasks efficiently. • Maintain accurate records of all interactions with customers using CRM software. • Escalate complex issues to senior team members or supervisors when necessary. Job Requirements : • 0-4 years of experience in a BPO/call center environment. • Strong communication skills for handling international voice processes (US voice process). • Ability to work on night shifts (rotational) with flexibility in scheduling. • Basic knowledge of medical billing procedures would be an added advantage.