US Payroll Lead

Job description

**Mega Walk-In Drive TCS Hyderabad is Hiring for US Payroll Lead** **Job Title: US Payroll Lead** **Location: Hyderabad** **Exp Range: 8-12 Years** **Date:8th Aug 2026** **Timings: 10:00 AM – 12:30 PM** **Venue: TCS, Synergy Park, Non SEZ Unit, Gachibowli, Hyderabad - 500032** **Only Work from Office (No Hybrid, No Remote, No Work from Home)** **Shift Timing: Should be comfortable with night (US) & Rotational Shifts** **JD: Kindly refer to the end of the post** **Mandatory Requirements (How to generate your EPCN)** **EPCN number is mandatory for eligibility of the interview** **• Step 1: Visit https://ibegin.tcs.com/iBegin/** **• Step 2: Click to login** **• Step 3: Click New user (Register with us)** **• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)** **• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.** **• Step 6: You will receive the EP number on your personal e-mail ID.** **Mandatory Documents to carry:** - **Candidates must have a registered EP ID** - **TCS Online Application Form** - **Hard Copy of Resume** - **2 Copy Recent Passport Size Photographs** - **Original and 2 photocopy of Govt. ID proof (Aadhaar Card or PAN Card)** **Eligibility:** **• Minimum 15 years of regular, full-time education (10 + 2 + 3)** **• Should be flexible with night shifts & rotation shifts** **Job Summary** **The Payroll Lead oversees end-to-end payroll operations across US geographies, ensuring service delivery excellence, compliance, and stakeholder satisfaction. The role drives team performance, transformation initiatives, and governance frameworks.** **Key Responsibilities** - **Lead end-to-end payroll operations** - **Manage team performance, capacity, and productivity** - **Ensure SLA adherence and compliance** - **Act as escalation point for critical issues** - **Drive automation and transformation initiatives** - **Coordinate with clients, auditors, and stakeholders** - **Ensure accurate payroll accounting and reporting** **Required Qualifications** **B.Com / M.Com / MBA (Finance/HR); Payroll certifications (CPP, FPC preferred)** **Experience Requirements** **8–12 years payroll experience with team handling** **Key Skills & Competencies** - **Leadership and people management** - **Stakeholder management** - **Decision-making** - **Ownership and accountability** **Tools & Systems** **Oracle (Must)** **Stakeholder Interaction** **Clients, leadership, auditors, internal teams** **Success Metrics / KPIs** - **Service delivery performance** - **Team productivity** - **Client satisfaction** - **Process efficiency gains** **Communication & Voice Skills (Mandatory)** - **Excellent spoken English with a clear, neutral/global accent** - **Strong articulation, pronunciation, and professional tone for US audiences** - **Proven ability to handle voice-based interactions with US clients and employees** - **Strong listening and comprehension skills, especially for accent diversity** - **Ability to explain payroll calculations, tax deductions, and discrepancies clearly and confidently** - **Professional phone etiquette with experience in client-facing/service environments** **Communication Requirements** - **Comfortable working in a voice + non-voice support model (calls, emails, case management systems)** - **Experience handling high-volume employee queries over calls** - **Willingness to work in US shifts / night shifts to support client time zones** - **Prior exposure to HRO, BPO, or shared services environment preferred**