Vendor Coordinator || Gurgaon || Associate

Job description

**Delhivery** is Indias leading fulfillment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. **Delhivery** has successfully fulfilled over 550 million transactions since inception and today works with over 10,000 direct customers, which includes large & small e-commerce participants, SMEs, and over 350 leading enterprises & brands. **Vision**- Since its inception in 2011, Delhivery has become India’s leading supply chain services company Our vision is to become the operating system for commerce in India, through a combination of world-class infrastructure, high quality logistics operations, cutting-edge engineering, and technology capabilities. As part of the Vendor Desk team, the role involves direct coordination and communication with vendors. **The key responsibilities include:** - Collaborating with internal teams to ensure systematic follow-ups with vendors and timely resolution of escalated issues. - Recording and addressing vendor queries by coordinating with relevant internal departments. - Managing and resolving internal escalations efficiently. - Conducting follow-ups through calls (via the Ozonetel platform), emails, and tickets raised on Freshdesk. - Handling onboarding and reactivation processes for new and existing vendors. - Managing payment-related disputes by accurately documenting details from incoming calls/emails and coordinating with concerned departments for resolution within defined timelines. - Training and guiding subordinates and new team members. - Handling client tickets and queries, ensuring resolution within defined SLAs. - Communicating with vendors regarding monthly performance reviews, especially in cases of service defaults (TAT, BID, Damages, POD, etc.). - Initiating and implementing measures to strengthen vendor relationships and conducting relevant analysis for process improvement.