Venue Manager

Job description

**Role & responsibilities** - **Manage customer enquiries and drive venue bookings** - Connect with prospective customers and understand their event requirements. - Recommend suitable venues, packages, and services based on customer needs. - Follow up on leads and convert enquiries into confirmed bookings. - **Own revenue and sales targets** - Drive venue bookings and revenue generation to achieve assigned business targets. - Maximize sales through upselling of packages, services, and event-related offerings. - Ensure timely collection of payments from customers. - **Build strong customer and venue relationships** - Maintain healthy relationships with customers and venue partners. - Work closely with venue teams to ensure business growth and customer satisfaction. - **Coordinate event execution** - Act as the key point of contact between customers, venues, and internal teams. - Ensure smooth planning and execution of events from booking to completion. - Resolve customer concerns and operational issues proactively. - **Manage venue operations and stakeholders** - Coordinate with internal and external stakeholders to ensure seamless event delivery. - Monitor venue readiness and service quality for an exceptional customer experience. - **Handle commercial and vendor coordination** - Finalize bookings and agreements with customers as per company guidelines. - Coordinate with vendors and negotiate rates to ensure cost-effective event execution.