Vice President - Project Manager

Job description

**Job Title:** VICE PRESIDENT (Project Manager) **Department** : External Reconciliation L1 **About Business line/Function:** RECONCILIATION **Position Purpose:** SSC over the last 5 years have grown in Size & has clients across Business lines in Corporate Institutional Banking and beyond (BNPP Fortis, Wealth Management). Clients today include multiple branches of BP2S & CIB supporting mainly Custody, MO, FA, DFS, FDS/ TA, IA, Corporate Banking, Global Markets. With the increase in Client Base & a huge pipe line of Clients, there is a need for the SSC to have a specific focus around the client impacts, to develop the client relationship. This becomes more and more important as the SSC is servicing not only internal but also external Clients. SSC reconciliations has its operations in India across Bengaluru, Chennai & Mumbai. The candidate would be handling the cash & securities reconciliation process & MIS on regular basis. Candidate will be responsible for interacting with Line Managers and the clients of BNP Paribas Group and needs to provide high quality of service to the internal/ external clients. Candidate would have to handle a team of 80- 90 with appropriate structure & governance. The candidate is accountable to manage the daily operations/ workflow within the business group and helps the team in achieving the process deliverables. Solid technical understanding of the business is expected, including strong knowledge of Reconciliation system. Demonstrated commitment to continuous process improvement is a key driver and prior exposure to Lean and Six Sigma is welcome. Candidate should be able to articulate himself well and communicate well across all levels in the organization. **Key Activities** - To manage the relationship with the existing client delivery - To build a strong team to support current & future needs of SSC - To Manage KPI’s & KRI’s of the process - Be proactive in understanding the roadmap for SSC and ensure the team is prepared to serve them better - To represent SSC to the internal & external Clients highlighting the value addition achieved & projecting the value addition, that SSC could bring in. - To define strategies around process & Operating Model Responsibilities Direct Responsibilities **Primary Responsibilities** Managing Existing relationship - The candidate has to closely work with the BNPP Branches to maintain the existing relationship & also to understand their future needs - To participate in Service review’s with Senior Management - To create & maintain a dashboard to be presented to the Business heads / Process owners on the service level & Value addition - To track satisfaction levels with Internal & external clients & seek feedback for improvement of SSC Managing Service Delivery - Ensure performance of the daily Nostros, Internal & Securities accounts reconciliation - Defining & managing a range of daily, weekly, monthly controls to ensure completeness of processing and that any inappropriate postings, matching etc. is identified and resolved promptly. - Providing user training as required, improving the understanding of the control aspects of reconciliation - Analyzing trends in process exceptions identify root causes and implement solutions. - Drive & support new initiatives &various ad-hoc projects - Manage Escalations and resolve aged items - Drive improvement in STP - Accountable be maintaining up to date procedures and SLA for the process that are supported - Conduct Process confirmations & ensure adherence to procedures - Accountable to Maintain the BCP / BIA documents : - Contribute to maintain the BCP documentation for the entity: - Keep up to date the list of members of staff involved in the BCP (including alternates) according to the needs expressed: - Inform regularly and spontaneously the BC Manager on all relevant information impacting the business continuity plan - Ensure that every employee knows the procedure to evacuate and knows where the safe assembly point is. - Work with business teams to resolve risky breaks & manage the expectations as well as improve the overall process - Manage Incidents by working to identify root cause & implement appropriate preventive measures - Adhere to the risk framework for all the processes managed - Maintain Communication Channels with internal peer groups. - Develop people by training them on business knowledge & coaching them on necessary skill sets for their career growth - Conduct regular meetings & provide feedback - Manage Appraisal discussions - Manage Budget process in terms of HC & appraisal review - Manage conflicts - Roll out appropriate governance to drive smooth flow of business - Ensure Audit requirements are met Supporting New Onboarding’s - Interact with the functional process owners to understand their road map & the impacts to SSC Reconciliations - Define , review & validate operating models - Conduct due diligence on any new process to ensure we understand the process & business. Operational readiness to be validated - Accountable of service delivery for all new onboarding’s - Projects to be managed in a structured manner with appropriate governance - Keep updated on market / industry standards & changes to manage BAU in efficient way without Risk - Participate in global forums to better understand the Business needs & device strategy to manage expectations - Closely work with Project teams to ensure the team is operationally ready to support the client journey - Maintaining Clear documentation of Scope & Operating model of new on boarding - Be a central point of contact until onboarding the business line into SSC - Follow up on the service quality Contributing Responsibilities - Working together with Lisbon, Mumbai, Bengaluru & Chennai to achieve the vision of SSC. - Work closely with stakeholders to mutually enrich the quality of process and to encourage collaborative e