Vice President - Technology Client Solutioning and Service Delivery

Job description

Job Description: The Vice President – Technology Presales, Client Solutioning, Transitioning and Service Delivery is a business-facing technology leadership role accountable for enabling revenue growth, seamless client transitions, and high-quality service delivery across industries and international geographies. This leader partners with Sales, Front-End teams, business units, clients, and providers to shape differentiated technology solutions, respond to RFPs, support due diligence and contracting, and drive delivery excellence across Data & AI, Cloud, Digital Workplace, Contact Center, Network and broader enterprise technology services. The role requires strong technical depth, commercial acumen, stakeholder influence, and an innovation-led mindset to deliver measurable outcomes in business growth, client experience, operational reliability, compliance, cost efficiency, and service quality. **Responsibilities: Key Role & Responsibilities:** - Lead technology presales and client solutioning to support new business growth across industries and global geographies. - Drive RFP responses, solution design, commercials, due diligence, client presentations, and contracting support. - Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, pricing models, and industry benchmarks. - Ensure seamless client transitions through strong stakeholder engagement, provider coordination, transition governance, and risk management. - Own technology service delivery outcomes including 99.99% availability, cost management, compliance, quality, and zero-escalation focus. - Influence business and client stakeholders through structured governance, value articulation, capability evangelization, and senior leadership engagement. - Identify and implement AI-led use cases to improve operations management, service efficiency, and technology-enabled business outcomes. This is a business-facing role and demands a blend of technical expertise, client engagement, and innovative mindset to ensure effective contributions in business growth, client Transitions, high-quality, timely, and cost-effective service delivery. ## **Essential Responsibilities:** As Vice President, the individual will work closely with cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services. **Tech Presales solutioning for business growth:** - Lead technology presales and client solutioning for growth pursuits by partnering with Sales, Business Growth teams, in-house SMEs, and providers to design client-specific technology solutions. - Own RFI/RFP responses, solution designs, due diligence, client presentations, contracting support, commercials, budgeting, pricing inputs, and cost models. - Develop differentiated technology solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, information security, and business continuity domains. - Leverage pricing models, industry benchmarks, innovation trends, and provider capabilities to strengthen solution competitiveness and client value propositions. - Influence diverse stakeholders through clear communication, structured collaboration, and strong articulation of technology-enabled business outcomes. **Client Transitions:** - Ensure seamless technology solution implementation through proactive engagement with clients, business teams, providers, and cross-functional delivery stakeholders. - Establish clear transition governance covering transition methodology, technology delivery charter, low-level design implementation, escalation matrix, risks, and regulatory or contractual obligations. - Drive zero-escalation transitions with strong quality scores, timely issue resolution, and alignment to client expectations and business goals. **Technology Service Delivery Excellence:** - Lead end-to-end client-facing technology delivery, ensuring high availability of 99.99%, service reliability, cost management, and adherence to contractual and regulatory commitments. - Define and execute technology service delivery strategy across growth, transformation, delivery excellence, risk management, quality assurance, timelines, and budgets. - Strengthen stakeholder influence through value articulation, capability evangelization, structured governance, senior leadership reviews, client visits, and customer satisfaction focus. - Collaborate with cross-functional teams to improve service delivery processes, operational efficiency, measurable business outcomes, and adherence to quality standards. - Identify and implement AI-led use cases and technology innovations to improve operations management, agility, service efficiency, and client value. ## **Qualifications: Required Competencies and Skills** - Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred. - Minimum of 20 years of experience in technology presales and service delivery, with at least 5 years in a leadership role. - Innovative mindset with a focus on continuous improvement and strategic thinking. - Candidate should be having knowledge and working experience on listed core technical skillset or technology domains: - Cloud platforms and services - Artificial Intelligence (AI) technologies - Digital Workplace solutions - Contact Center technologies - Network infrastructure and services - Service Management & Tooling - Observability & Analytics - Proven experience in technology service delivery within Banking and Capital Markets or similar domains. - Demonstrated ability to lead complex engagements and deliver high-impact solutions. - Excellent communication, stakeholder management, and influencing skills. - Certification in ITIL, PMP, or similar service delivery and project management methodologies