Video Operations

Job description

**Educational Requirements** Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Technology,Master Of Science,Master Of Comp. Applications **Service Line** Engineering Services **Responsibilities** Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations. - Good understanding of how video streaming works. - Experience in configuring Video Streaming devices like Encoders, Packagers etc. - Proven experience in monitoring-control of broadcast environments for Satellite based content delivery. - Technical proficiency in using and enhancing monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic, Raptor], Prometheus, Splunk, Elk, Ineoquest, Harmonic VOS) to analyze and identify faults. - Experience with scripting languages such as SQL, python, and UNIX shell scripts - Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation through SOP??s. - Demonstrated ability to handle outage management and drive the resolution of service disruptions. - Expertise in managing and implementing change activities, including pre- and post-change validations. - Experience with bridge management and effective communication with internal, external, and vendor stakeholders for issue resolution. - Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally. - Experience in alert management, recovery, incident management and service ownership, specifically for Satellite Broadcast (DBS) application. - Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements - Work with team to implement process improvements to enhance operational efficiency and service reliability - Ability to work in team in diverse/ multiple stakeholder environment - Good communication skills