VoIP Engineer _ Pune_ 2-6 Years

Job description

**TCTS Hiring for VoIP Engineer- Enterprise Services Provisioning, Testing, and Migration** **Experience:** **Minimum 2 Years** **Qualification: Graduation (BE/BTech)** **Support Level: L1/L2** **Location: Pune** **Shift: Australian shifts (1.30am- 10.30am / 2.30am-11.30am / 3.30am to 12.30pm / 7am-4pm)** **Position: Permanent** **We are looking for Immediate joiner or maximum upto 30 days Notice Period.** **Role Overview:** - The Enterprise Services Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network services for enterprise customers. - The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. - This is a hands-on role requiring adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts. **Key Responsibilities:** **Provisioning:** - Provision and configure access networks manually and through automation tools. - Identify and resolve network provisioning failures, determining root causes and recommending corrective actions. - Support field engineers remotely for commissioning new services. - Optimize provisioning processes for agile and timely delivery. - Manage escalations within the team and ensure clear communication with stakeholders. **Testing and Migration:** - Perform throughput and performance testing using tools like Wireshark and Geoprove. - Troubleshoot enterprise voice provisioning issues, including SIP PRI. - Conduct network validations and assist in migrations with minimal service interruptions. **Collaboration:** - Engage with global customers, providing regular updates on provisioning and testing. - Work closely with cross-functional teams to deliver end-to-end enterprise network solutions. - Ensure compliance with workplace health and safety (WHS) policies. - Additional Requirements: - Work shift hours as required, including in secure rooms if necessary. **Required Skills and Experience:** - Strong expertise in Carrier Ethernet, IP management, routing, and switching. - Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6. - Experience with enterprise voice switching and provisioning. - Excellent troubleshooting skills, with the ability to articulate issues clearly. - Hands-on experience with packet tracing and analysis tools like Wireshark and Geoprove. **Preferred Qualifications:** - Certifications: CCNA/CCNP - Knowledge of scripting and Excel VBA for automation. - Adaptability to flexible time schedules and the ability to work independently. - Effective verbal and written communication skills. - "Can-do" attitude with excellent time management and multitasking capabilities. **Workplace Health and Safety (WHS) Responsibilities:** - Actively contribute to maintaining a safe and compliant workplace. - Adhere to all workplace health and safety standards. **Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details:** **Highest Qualification:** **Total Experience:** **Relevant Experience:** **Current Organization:** **Notice Period:** **Current CTC:** **Expected CTC:** **Current Location:** **Okay to relocate to Pune :** **Okay with Australian Shifts:** **Thanks & Regards,** **Namrata Rai** **TCTS HR Team**