VP- Custody Product Manager -Data & AI

Job description

The role is a**Product Manager (DPM)** position accountable for delivering a first-class digital data experience for all **Custody** clients.   Working with the broader **Custody** product, operations and technology teams — and as a core member of the **Data & AI team** — the role involves creating, organizing, enhancing, and building scalable **digital and data products** that are fit for purpose and support the needs of clients and internal stakeholders. The successful candidate will operate with a true DPM mindset — owning product outcomes end-to-end, driving strategy through data, and shipping with velocity and precision.   This role requires an individual with strong digital product expertise, with a particular focus on how to **actively apply AI tools, agentic workflows, and Machine Learning** to transform how **Custody** clients interact with their banking partner — and how internal teams build and deliver products. Critically, the candidate will bring a **data product management** capability: the ability to define, govern, and scale data as a first-class product with its own lifecycle, consumers, quality standards, and roadmap. **Custody** industry experience across **settlement, safekeeping, corporate actions, and asset servicing** domains; and/or working in broader Financial Services organizations will be advantageous but is not essential.   You should have previously built, led, and scaled **digital and data products**; developed innovative and impactful solutions to provide clients with the capabilities they need to drive their strategic objectives. You are comfortable using **AI-powered tools** — from ideation and prototyping through to JIRA generation, code review, and insight synthesis — as a core part of your daily workflow. You are a change agent, intellectually curious, and passionate about delivering business outcomes through data, AI, and technology.   **Responsibilities** - **Champion and define product strategy** as a Digital Product Manager — identify and champion opportunities to leverage Citi's scale, bringing new digital and data products and services to the **Custody Data & AI** team to further its strategic agenda. Act as the DPM voice of the **Custody** client, translating business needs into a prioritized, outcome-driven product roadmap. - **Drive the end-to-end lifecycle** of high-quality, user-centric **digital and data products** — from identifying needs, designing solutions, and prioritizing development, through to shipping products and scaling adoption. Apply DPM best practices including OKR-driven prioritization, continuous discovery, and iterative delivery. - **Own and manage Data Products** — define, govern, and evolve data assets as first-class products with clearly articulated consumers, SLAs, data quality standards, lineage, and access controls. Apply data-as-a-product thinking to ensure **Custody** data is discoverable, reliable, and valuable to both internal and external stakeholders. - **Embed AI tools into the product development workflow** — actively leverage AI-powered platforms (including agentic AI, LLMs, and AI-assisted SDLC tooling) to accelerate research, prototyping, requirements generation, JIRA story creation, and delivery. Champion the use of AI across the **Custody Data & AI** team to compress time-to-market and improve output quality. - **Collaborate** with governance teams, UX design, data engineering, and software engineers to deliver high-quality, delightful products to **Custody** clients — leveraging **AI-augmented design and development practices** — whilst maintaining rigorous data accuracy, completeness, security, reliability, and adhering to firm-wide standards and policies while managing associated risks. - **Foster continuous improvement** by implementing efficient processes, reducing time to market, and proactively identifying and resolving issues through root cause analysis. Use data and AI-generated insights to inform prioritization and measure product impact. - **Qualifications** - **10+ years** of pertinent experience within **Custody** or a comparable Financial Services domain — such as **settlement, safekeeping, corporate actions, or asset servicing** — with a demonstrable track record operating as a **Digital Product Manager (DPM)**, owning products end-to-end with an outcome-oriented, agile mindset. - **Data Product experience** — proven ability to define and manage data as a product, including experience with data mesh principles, data contracts, consumer-centric data design, data quality frameworks, and data lineage. Comfortable bridging the gap between data engineering and **Custody** business stakeholders. - **AI knowhow in practice** — proven track record in developing and deploying AI and Machine Learning forward solutions, including hands-on experience with **LLMs, agentic AI workflows, AI-assisted SDLC tools** (e.g., GitHub Copilot, Stylus Workspaces, or equivalent), and applying these technologies to real **Custody** business problems. This is an active practitioner requirement, not theoretical awareness. - **Proficient in User Experience (UX) design**, including AI-augmented UX research, client segmentation, and persona development — driving tailored and impactful solutions for **Custody** clients. - **Proven ability to apply design thinking principles** to complex problems, fostering innovative and human-centered solutions across both digital interfaces and data products. - **Proven track record in leading product development** of digital and data client products from ideation through to execution and adoption — including experience with OKR-driven roadmaps, agile delivery, and continuous discovery. - **Excellent organizational skills** with the ability to manage multiple products and workstreams simultaneously across a global, matrixed organization. - **Thought leadership experience** — via industry events, journals, and targeted articles, ideally spanning digital product management, data