JobScans.in

Job description

Job Description - -------------- **Job Summary** * T\&O organisation is the engine room of the Bank and provides Technology and Operations services across the Bank globally. It consists of over 50,000 people across 59 markets with c.$2.5bn run \& $1.75b in investment costs that land in T\&O for delivery of programs. T\&O Quarterly Portfolio Review (QPR's) manage $500-600m each year \& another $500m for next 1.5 years of Fit for Growth (FFG) investments. In all, 80% of investment costs land in T\&O for delivery and this presents a significant challenge in delays and inefficiencies due to redundant or manual processes. * As a Director, T\&O Delivery Process Optimization, this role will perform process and persona mapping and optimize project delivery processes. In partnership with the T\&O Program and Change Management team, this incumbent will lead initiatives to streamline workflows, reduce inefficiencies, and improve overall delivery performance. Leveraging Lean Six Sigma expertise, the role applies data-driven methodologies to identify process bottlenecks, standardize best practices, and ensure measurable improvements in project outcomes. * The incumbent is expected to lead complex process optimization initiatives, designing innovative solutions, facilitating rapid adoption of best practices, and embedding a culture of continuous improvement. By applying Six Sigma principles, the role quantifies improvements, reduces variability, and creates scalable processes that enhance program delivery quality and predictability. * Success in this role requires a strong command of governance \& risk frameworks, control environments, and risk awareness---combined with the ability to synthesize business, financial, regulatory, technical, and strategic inputs into actionable insights. The ideal candidate will possess strong awareness of the Bank's technology landscape, business continuity options, integration services experience, interpersonal skills, and leadership behaviours necessary to embed new ways of working and elevate delivery discipline across the organisation. * Operating across the full T\&O footprint, this role is essential to safeguarding the health of the Bank's regulatory, strategic, and transformation programs, while enabling confident, data-driven decision-making at the highest levels of the organisation. **Key Responsibilities** **Strategy** * Support the definition and execution of the process optimization strategy in alignment with T\&O program and project delivery objectives. * Drive continuous improvement initiatives by applying Lean Six Sigma methodologies to enhance efficiency, quality, and consistency of delivery processes. * Establish and maintain a framework of best practices, metrics, and governance to ensure process improvements are measurable, scalable, and sustainable. * Ensure T\&O compliance to overarching Enterprise Change Management and other governance processes as appropriate. * Foster a culture of collaboration and innovation among cross-functional teams to drive continuous improvement and achieve strategic goals. **Business** * Develop and enforce a standardized framework to ensure consistency, efficiency, and compliance across program and project delivery processes. * Manage and escalate critical process issues, risks, and dependencies to senior stakeholders with timely recommendations for resolution. * Maintain continuous oversight of delivery performance metrics, ensuring visibility of progress, bottlenecks, and improvement opportunities. * Identify and implement operational enhancements that streamline workflows, reduce redundancies, and improve overall productivity. * Drive continuous process improvement initiatives by leveraging Lean Six Sigma methodologies to deliver measurable business outcomes. * Partner with business and technology stakeholders to align process optimization initiatives with organizational priorities and strategic objectives * Analyse root causes of conflicts and recommend enhancements in processes, governance, and communication channels. **Processes** * Design, document, and standardize core processes to ensure clarity, efficiency, and scalability across T\&O portfolios. * Monitor and analyse process performance data to identify gaps, inefficiencies, and areas for optimization * Implement process controls and governance mechanisms to ensure compliance, quality, and sustainability of improvements. * Continuously refine and optimize processes using Lean Six Sigma tools and methodologies to achieve measurable outcomes. * Support the identification, automation, and continuous enhancement of T\&O tools and processes. **People \& Talent** * Demonstrate qualities of a good team player, build strong relationships with all stakeholders and encourage collaboration. * Lead through example and apply the appropriate culture, values and behaviours of the Bank. * Set appropriate tone and expectations from the team and stakeholders. * Contribute through behaviours and initiatives to employ, engage and retain high quality people. **Risk Management** * Proactively seek assurance that delivery teams adhere to agreed change processes and standards. * Identify, communicate, and monitor T\&O delivery risks and issues throughout business case and program lifecycles. * Maintain comprehensive understanding of the risk and control environment within the teams. * Ensure support procedures comply with Group Security and Audit policies. **Governance** * Lead and represent T\&O in key governance forums including Program/Portfolio Steering Committees, Quarterly Performance Reviews (QPRs), and Monthly Performance Reviews (MPRs). * Collaborate with 2nd and 3rd line governance and audit functions, providing engagement and responses to internal and external regulatory requests for information (RFIs). **Regulatory \& Business Conduct** * Display exemplary conduct and live by the Group's Values and Code of Conduct. * Take personal responsibil