Walk-in || Business Development Manager

Job description

**Key Responsibilities:** - **Onboard and manage hotel/property partners** - Build and maintain relationships with assigned hotel/property owners. - Act as their primary point of contact for day-to-day business needs. - Proactively address concerns to ensure partner retention and prevent churn. - **Drive occupancy and revenue growth** - Ensure adequate availability of rooms/inventory for sale. - Support booking conversions to improve occupancy across the portfolio. - Work closely with partners to maximize business performance. - **Improve guest experience** - Monitor customer and guest experience metrics across assigned properties. - Identify underperforming properties and work with partners to enhance service quality. - **Manage collections and partner compliance** - Follow up on outstanding payments and receivables. - Ensure timely resolution of billing and payment-related issues. - **Resolve operational escalations** - Coordinate between property owners, customers, and internal teams. - Handle service and operational concerns to ensure smooth functioning. - **Provide market insights** - Track local market trends, competitor activities, and pricing movements. - Share on-ground feedback to support business decisions and growth initiatives.