Walk-in || Commercial Helpdesk-Executive

Job description

**Job Details** The role is responsible for supporting the stores teams for 6 days (Tuesday to Sunday) for all commercial helpdesk approvals & system configurations. Work Timings : 12pm -9pm(must be flexible) **Job Responsibilities:** - Respond to user inquiries via phone, email, or chat and provide timely resolutions to technical, policy related concerns. - Log and track support requests in the helpdesk ticketing system. Prioritize and escalate issues as needed. **System Based Approvals: -** - Process approvals for advance/customer order cancellations, partial order cancellations, and gold rate password, ADJ, Loan & PSV configuration etc. - Validate gift cards and handle suspended order activations in the New Age POSS system. - Manage credit note transfers and update necessary configurations in system platforms. - Boutique GHS Refund documents verification & reprocessing, GHS ID proof verification, Instant refund approval - PSR file upload, Stale cheque update, RO redemption approval, Docket details update. - Diagnose and resolve new, repeat software problems, including installation, configuration, and maintenance of systems. - Provide guidance and training to users on software applications and troubleshooting techniques. **Education & Experience:-** - Must have a degree in B.com or M.com - Freshers to 2 yrs