Walk-in || Customer Care voice - Inbound & Outbound

Job description

**Job Description:** POSITION TITLE: Executive DEPARTMENT: Customer Care PROCESS: Voice Process (Inbound / Outbound) LOCATION: Chennai **POSITION OVERVIEW** The primary role of the Customer Care Officers is to receive inbound calls and handle customer/claimant queries **JOB SPECIFICATION** - Receive and handle inbound calls from customers/hospitals/agents/sales managers and branch managers, etc. - Record customers complaints & requests. - When required support with outbound calls to customers/claimants. - Follow up certain customers/internal departments based on claims, requests or complaints until finding a solution. - Maintain effective and efficient work processes and procedures complying with Standard Operational Procedure requirements. - Remain aware and knowledgeable of competitive products and practices (Training would be imparted) - Meeting KPIs. - Any other duties and special projects as directed by management in keeping with the employees skills and experience **QUALIFICATIONS & ATTRIBUTES** - Experienced 2 to 6 yrs. - Language Preferences Hindi / Malayalam speaking with good English communication - 12th pass / Degree / Diploma [\\*Candidates with Arrears can also apply] **SPECIALISED KNOWLEDGE AND SKILLS** - Active listening skills - Good communication - Basic level of computer literacy –(MS Office – Word & Excel) **PERSONAL ATTRIBUTES** - Customer focused - Highly motivated with the ability to work without direct supervision - High attention to detail and accuracy - Accountable for work performed and sets a positive example to other members of the team - Adaptive to situations. **Walk-in Detail** Star Health and Allied Insurance Co. Ltd., # No 15, Ground Floor, Sri Balaji Complex Whites Lane, Royapettah Chennai - 600014. Landmark: Behind Sathyam theatre car parking Date : 12-08-26 to 14-08-26 Time slot: 10am – 2pm CT: Hari Prasad – Sr Manager HR