Walk-in || Customer Service Associate

Job description

**Mega Walk-In at TCS Kolkata hiring for Customer Service Associate** Role:Customer Service Associate Skill: Customer Experience Experience: 1 years to 5 years Location: TCS Kolkata Shift Timing: 24x7 Walk-In Interview Date: 16 Aug 2026, Sunday Entry Timing: 10:00 am to 12:30 pm Walk-In Location: TCS Gitanjali Park, IT/ITES SEZ, Plot-IIF/3, Action Area-II, New Town, Rajarhat Kolkata-700156 **Eligibility Criteria:** Minimum 15 years of regular, full-time education (10 + 2 + 3) Non-technical full-time graduation Minimum 1 year of experience in Customer Service Domain **Must Have Skills:** • Desired Competencies (Technical/Behavioral Competency): • Experience in Front International Office Customer Service operations (Email & Chat) is mandatory • Must have Email & Chat customer service experience • Capability to work under pressure in a dynamic business environment • High degree of accountability and excellent interpersonal skills • Ability to deal with ambiguous scenarios and come out with workable solutions • Customer focus, Drive for results and ability to take ownership • Strong English communication skills both spoken and written • Flexible to work in 24\\*7 shift environment • Open to work during weekends • Ability to complete an assignment within stipulated timeline • Should be a team player • Ability to work effectively in ambiguity, shifting priorities and multiple deadlines • 15 years of regular education • Good coordination and interpersonal skills **Responsibility of / Expectations from the Role:** • Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines. • Minimum 2-3 years of experience in international customer service projects in international process • Excellent English communication skills both spoken and written