Walk-In - Customer Service Specialist - Pune - July 19th

Job description

**Data & Time: *(July 19th) / 2.00 PM - 4.00 PM*** **Venue** : ADP Private Limited, The Square, Survey No: 35, Hissa, No.9+10+11+12, Nagar Road, Wadgoansheri, Pune, Maharashtra - 411 014 **Role Overview** We are seeking a **client-facing International Voice Process Executive with 2 to 6 years of experience** who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency. **Key Responsibilities** - Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls - Handle inbound/outbound customer interactions with professionalism and clarity - Understand client requirements and provide accurate, timely resolutions - Ensure high levels of customer satisfaction (CSAT) through quality service - Build and maintain strong client relationships through effective communication - Document customer interactions and updates in CRM systems - Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores) - Identify opportunities for process improvement or upselling (if applicable) - Escalate critical or unresolved issues to appropriate teams **Required Skills** - Excellent spoken English with neutral/global accent - Strong client-handling and interpersonal skills - Ability to manage difficult conversations professionally - Active listening and problem-solving abilities - Ability to work in night/rotational shifts **Qualifications** - Graduate in any discipline - **Mandatory -2 to 6 years of experience** in **International Voice** / Client-Facing roles