Walk-in || Customer Support Executive By Fatima

Job description

We are looking for a patient, customer-centric, and clear-communicating **Customer Support Executive** to join our team. In this role, you will serve as the primary point of contact for our customers, resolving queries, handling service issues, and ensuring a smooth and delightful customer experience across voice and non-voice channels. **Key Responsibilities** - Handle inbound calls, emails, or chat queries from customers in a professional and timely manner. - Diagnose, troubleshoot, and resolve customer complaints or product/service issues effectively. - Provide accurate and complete information to customers using standard operating processes and internal tools. - Maintain high standards of customer retention and engagement by delivering empathetic and friendly service. - Escalate complex or unresolved issues to senior support teams or department managers as required. - Record detail-oriented logs of customer interactions, feedback, and tickets in the CRM system. - Work closely with internal teams to identify recurring issues and improve overall customer satisfaction.**Role & responsibilities** **Preferred candidate profile**