Walk-in || Head Branch Operations

Job description

Role & responsibilities - • Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. • Ensure all customer complaints and issues are resolved maintaining high service standards • Establish and strengthen all key customer relationships to generate sustained business • Ensure growth in account balances and achievement of aggregate cross sell points target • Ensure maintenance of cash balance as per Cash Retention Limit • Control and monitor leakage of income, office accounts and anti-money laundering s • Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management • Review branch operations reports and track exceptional transactions. • Handle internal and external audit processes and attend audit queries immediately • Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank.