Walk-in || Head Branch Operations

Job description

**Role & responsibilities** - - **Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.** - **Ensure all customer complaints and issues are resolved maintaining high service standards** - **Establish and strengthen all key customer relationships to generate sustained business** - **Ensure growth in account balances and achievement of aggregate cross sell points target** - **Ensure maintenance of cash balance as per Cash Retention Limit** - **Control and monitor leakage of income, office accounts and anti-money laundering s** - **Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management** - **Review branch operations reports and track exceptional transactions.** - **Handle internal and external audit processes and attend audit queries immediately** - **Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank.**