Walk-in || Hiring For Customer Support - Malayalam

Job description

**Job Description for Experienced** Domain: ITES/BPO, KPO Designation: Senior Process Executive Voice (English+Malayalam) Educational Background: Minimum Graduate - Excellent communication skills (written and verbal) - Should have prior experience of handling Calls or Chats for North America or EMEA or AU/NZ /SG - based English processes (For Customer/ Technical / Product support team) - Should have experience in handling back-to-back calls or concurrent chats (Minimum:2) - Ability to communicate correctly and clearly with all customers with customer centric mindset - Excellent documentation skills - Good comprehension skills ability to clearly understand and state the issues customers present - Ability to concentrate follow customers issues without distraction to resolution - Good composition skills ability to compose a grammatically correct, concise, and accurate written response - Work successfully in a team environment as well as independently - Familiarity with Windows, Microsoft Office & Browsing Internet resources - Excellent typing skills - Demonstrates ownership to resolve challenging customer issues, escalating when necessary - Organized and detail-oriented - Resolving Technical complex queries - Drive continuous improvement through root cause identification and defect elimination **Shifts:** Rotational/ Flexibility to work in night shift (24\\*7) **Work location:** HYD - Permanent Work from Office.