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Dear candidates, **Note: Only candidates who have received the interview call letter are required to attend the face-to-face interview** **Job description** **Key Skills Required** - **Level 2 support for Microsoft 365 services, SharePoint Online, Teams, OneDrive, and Microsoft Copilot.** - **Troubleshoot and resolve M365 and Copilot-related incidents, service requests, and escalations from L1 support teams.** - **Support Microsoft Copilot for Microsoft 365 deployment, configuration, adoption, and user enablement activities through multi environments.** - **Assist in administration of Power Platform, Power Automate, and Copilot Studio integrations.** - **AI-driven productivity solutions, integrations, and automation use cases using Microsoft Copilot technologies.** - **Ensure adherence to SLAs, operational procedures, security standards, and governance policies.** **Mandatory Skills Required** - **Microsoft Copilot for Microsoft 365** - **Power Automate & Copilot Studio** - **Incident, Problem, Change Management & RCA** - **Troubleshooting & Customer Support** **Experience** - **35 years of experience in Microsoft 365 Copilot and Copilot Studio administration and support.** - **Hands-on experience with Microsoft Copilot, Power Platform, or AI-enabled Microsoft solutions preferred.** **Nice to Have** - **Azure Fundamentals** - **PowerShell Scripting** - **AI/Generative, AI Concepts and Governance** **If you are interested, please send me your updated resume jobinv1@hexaware.com** **Please register using the Microsoft Form. https://forms.cloud.microsoft/r/itjb31FF1v** **Please register using the Microsoft Form. To access the Microsoft Form, please open the link attached in the Naukri questionnaire. If it doesn't open directly, kindly copy and paste the link into your browser. Or You can also reply to my emai**