Walk-in || Network Engineer L1

Job description

**We require experience candidates between 1 to 3 years and someone who can come for Face to interview** **Serving notice / Immediate to 30 days only required** **Candidate should be ready to work in Bangalore location** **Required Skill :** We are looking for candidates with **L1-level experience** in **Network Support / Network Administration / Network Engineering**, with hands-on knowledge of **Routing and Switching**. **Job Description** **Key Responsibilities:** - Monitors client infrastructure and solutions. - Identifies problems and errors prior to or when they occur. - Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. - Investigates first line incidents assigned and identifies the root cause of incidents and problems. - Fulfils approved requests following agreed procedures. - Provides telephonic or chat support to clients when required. - Executes approved maintenance activities including patching and configuration changes. - Follows the required handover procedures for shift changes to ensure service continuity. - Reports and escalates incidents where necessary. - Ensures the efficient and comprehensive resolutions of incidents and requests. - Proactively identifies opportunities for work optimization. - Updates existing knowledge articles or creates new ones. - Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. - May also contribute to / support on project work as and when required. - May work on implementing and delivering disaster recovery functions and tests. - Performs any other related task as required. **Knowledge and Attributes:** - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. - Ability to maintain a positive outlook at work. - Ability to work well in a pressurized environment. - Ability to work hard and put in longer hours when it is necessary. - Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. - Ability to adapt to changing circumstances. - Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.