Walk-in || Order To Cash Analyst

Job description

**Mega Walk-In at TCS Kolkata hiring Order To Cash Team Member!** **Role**: Order To Cash Team Member **Skill**: Order To Cash **Experience**: 1 year to 8 years **Job Location**: Kolkata **Shift**: 24\\*7 **Interview Date**: Sunday, 28th June 2026 **Entry Time**: 10:00 AM 12:30 PM **Interview** **Venue**: Tata Consultancy Services Ltd, Gitanjali Park Plot-II/F/3 Action Area II, Gitanjali Road, International Financial Hub (CBD), Newtown, Kolkata- 700156 **Eligibility Criteria:** 0 – 30 days Notice Period (Immediate Joiners) Preferred Minimum 15 years of regular, full-time education (10 + 2 + 3) Non-technical graduation in finance & accounts stream- B.Com, M.Com or similar Should be flexible with night shifts & rotational shifts Candidates must have a registered EP ID End to End knowledge of Accounts Receivable Domain **Things To Carry:** Candidates must carry a copy of their updated resume It is mandatory to submit a valid copy of TCS application form during the drive Please carry 2 Photocopies of original Aadhar or PAN card Candidates must carry a passport size photo **Job Requirements:** 1 to 8 years of experience in OrdertoCash (O2C) / Accounts Receivable (AR) operations Strong handson experience in Billing, Cash Application, Collections, Customer Reconciliations, and Dispute/Deduction Management Experience in credit control, customer aging analysis, DSO tracking, and overdue followups Good working knowledge of ERP systems such as SAP, MS D365, Oracle, NetSuite, or similar OTC tools Prior experience in BPO / Shared Services environment preferred Experience in handling client/customer communications and escalations independently Ability to work in a clientfacing, fastpaced BPS environment Strong analytical, reporting, coordination, and problemsolving skills **Key Responsibilities:** Perform endtoend O2C / AR operations ensuring adherence to SLA, KPI, and quality standards Handle daytoday activities including accurate billing, cash application, collections followups, and dispute resolution Monitor customer aging, overdue balances, unapplied cash, and DSO, and take corrective actions Act as firstlevel escalation point for customer queries, payment delays, and internal stakeholder issues Ensure accuracy, timeliness, and compliance with all AR transactions and postings Prepare and analyze OTC operational reports, aging reports, and reconciliations Ensure adherence to internal controls, audit requirements, and SOP documentation standards Support process improvements, standardization initiatives, and automation efforts within O2C Assist in knowledge transfer, SOP updates, and mentoring junior team members Coordinate with Sales, Billing, Credit, Treasury, FP&A, and other crossfunctional teams to resolve issues efficiently **Soft Skills:** Excellent written and verbal communication skills (client, vendor, internal stakeholders) Strong team leadership and collaboration capabilities Ability to mentor, coach, and guide team members Effective stakeholder management and escalation handling Strong documentation, SOP management, and knowledge sharing Should be flexible for working hours