Walk-in || Phone Banking Officer

Job description

**About the Role Axis Phones** Axis Phones is the inbound contact center of Axis Bank, delivering high-quality virtual customer support while ensuring an excellent service experience and driving cross-sell and upsell opportunities. **Key Responsibilities** - Resolve customer queries at the first point of contact - Ensure high customer satisfaction with minimal handling time - Adhere to bank policies and process guidelines - Meet call quality and performance KPIs - Identify cross-sell and upsell opportunities **Eligibility Criteria** - Graduate / Post-Graduate - Minimum 2 years of contact center / customer service experience (mandatory) - Age: 20 to 32 years If you meet the above criteria, you are most welcome to attend the interview. **Key Skills Required** - Strong communication and comprehension skills - Customer-centric and service-oriented mindset - Team player with a positive attitude - Ability to perform in a fast-paced environment **Don’t miss this exciting hiring opportunity with Axis Bank!** **Documents to Carry** - Passport-size photograph - Photocopy of a valid ID proof - Two copies of your updated CV - Formal attire is mandatory; please be presentable for the interview **WalkIn Location:** Axis Bank Limited Tower 3, 4th Floor, Axis House Sector 128, Noida Expressway, Noida – 201304 **Upload your resume here:** Apply via Axis Careers