Walk-in || PRA-Refunds

Job description

**TCS** is hiring for **Passenger Revenue Accounting-Refunds** **Shift - Rotational 24/7** **Key Responsibilities:** - Receive refund requests from BSP download requests and record details. - Work on calculations and update BSP with final calculation. - Once accepted, provide credit to the passenger or staff. **Domain Requirements:** - Well versed with PNR reading, including PNR, PNR history, and interpretation of remarks. - IATA UFTAA Certified / Diploma in Travel and Tourism preferred. - Fare filing and fare auditing knowledge preferable but not mandatory. - Refunds knowledge, including calculating refunds and processing refund rules. - Refunds processing via BSP / ARC / GDS; GDS knowledge. - Experience with refunds in a travel agency, airline, GDS, travel portal, or refunds back office process. - Information on non-refundable taxes and ability to read/interpret tax information in Amadeus. - Ability to work on Amadeus PNR cases and refund requests from BSP link. **Other Requirements:** - Good communication skills. - Knowledge of tickets issued with various forms of payment (CASH/CC). - Working knowledge of MS Office and other standard desktop applications. - Understanding of general procedures for over refund/under refund cases. - Ability to handle all types of refund calculations for exchange, partial, or downgrade cases. - Willing to work in shifts.