Walk-in || Program Specialist

Job description

**Hi All,** **Greetings for the day!** **Role & responsibilities** - Quickly and efficiently respond to incoming faxes, identify how best to assist. - Efficiently navigate multiple web-based portals, applications, and internal systems to gather, validate, and accurately input required information while maintaining data integrity and productivity standards. - Document fax in appropriate tracking systems, and handle/escalate per established procedures. - Process patient applications and follow the program's specifications to determine their eligibility. Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow up tasks and respond to enquiries from patients and/or healthcare providers as necessary. - Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. use grammatically correct and concise language. - Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate. - Be familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate. - Strict adherence to follow the process SOPs - Other duties as assigned - Insurance Verification: Confirming if a patient's prescribed medication is covered by their insurance. - Data Entry: Documenting call information and patient data in tracking systems. (Patients Enrolment, Verification and Patient Care program) **Preferred candidate profile** - **Role :** Non-Voice Program Specialist - Neovance - **Location:** Bangalore. - **Company**: Neovance (Earlier Called as Fortrea) - **Shift Timing:** 8:30 AM to 5: 00 PM (5 Days WFO). - **Project: 6 8 Months** - **Interview Rounds:** **1st Round Assessment** **2nd Round: F2F interview** - **Cab Facility:** No Cab Facility Provided You can apply through email or reach out for more details. Regards Nithin N Mail ID: nnithin@astoncarter.com Contact Details: 8660251618.