Walk-in || Resolution Resolution Coordinator, Contact Center

Job description

**Key Responsibilities:** - Answer inbound calls from US customers and assist them with their inquiries. - Listen actively to customer issues and provide quick, accurate solutions. - Update and maintain customer records in the computer system during and after calls. - Meet daily performance targets for call quality and customer satisfaction. - Escalate complex issues to the correct department when necessary. **Requirements:** - **Communication:** Excellent spoken and written English with a neutral accent. - **Availability:** Must be completely comfortable working US time zones. - **Skills:** Good active listening, patience, and basic computer/typing skills. - **Education:** Any Graduate. Graduation is Mandatory - **Experience:** Freshers with great communication skills are welcome (or specify 0-1 years of BPO experience).**Role & responsibilities**