Walk-in || SAP FICO-Walkin DRIVE-Bangalore

Job description

**Role & responsibilities** Key Responsibilities - Provide day-to-day support and incident resolution for SAP ISU FICA modules within AMS engagements. - Handle ticket management, troubleshooting, and root cause analysis for issues related to Contract Accounts Receivable and Payable (FICA). - Perform regular system health checks, monitoring, and proactive maintenance activities. - Participate in change management, implementing minor enhancements, configuration changes, and supporting integration with other SAP ISU components. - Collaborate with business users to understand requirements and deliver effective solutions in line with best practices. - Prepare and maintain technical documentation, user guides, and knowledge base articles for recurring issues and solutions. - Support end-to-end testing for system upgrades, patches, and new functionalities. - Work closely with cross-functional teams including SAP ISU Billing, Device Management, and CRM to ensure integrated support.