Walk-in || Service Delivery Manager

Job description

**Job Position : Service Delivery Manager** **Required Tech stack : Incident Management ,Change Management ,ITSM,** **Exp-10 -15 Years** **Interview Date :1st-Aug-26** **Interview mode :Face2Face(Walk in)** **Venue :** **Tata Consultancy Services Limited, Gitanjali Park is IT/ITES SEZ, Plot-IIF/3, Action Area II, International Financial Hub (CBD), New Town, Rajarhat, Kolkata, West Bengal, 700156** **Must Have :** - 10 years of experience in IT Service Delivery, Managed Services, or IT Operations. - Proven experience managing enterprise customers and multi-technology environments. - Strong track record in customer satisfaction, SLA achievement, and service improvement initiatives. - Experience handling high-severity incidents and customer escalations. - Strong experience in IT Service Delivery Management - Expertise in ITIL processes (Incident, Problem, Change, Request Management) - SLA/KPI Monitoring and Governance - Customer & Stakeholder Management - Service Review and Executive Reporting - Team Leadership and People Management - Vendor Management - Risk and Escalation Management - Operational Excellence and Continuous Improvement - Excellent Communication and Presentation Skills Thanks & Regards, RITESH RAVI HR  Talent Acquisition Group || TCS NOIDA || TATA CONSULTANCY SERVICES ||Website: http://www.tcs.com ||