Walk-in || ServiceNow HR Service Delivery (HRSD)

Job description

Key Responsibilities - Design, configure, and implement ServiceNow HR Service Delivery (HRSD) solutions. - Gather and analyze HR business requirements and translate them into technical solutions. - Configure and customize HRSD components including: - HR Case Management - Employee Center (ESC) - HR Knowledge Management - HR Services - Lifecycle Events - Document Management - Develop and maintain workflows, Flow Designer solutions, and automation processes. - Configure HR service catalogs, record producers, and employee self-service portals. - Integrate ServiceNow HRSD with third-party HR systems such as: - Workday - SAP SuccessFactors - Oracle HCM - Active Directory - Develop reports, dashboards, and performance analytics for HR operations. - Implement and maintain security, roles, and data privacy controls. - Perform unit testing, integration testing, and user acceptance testing (UAT). - Support platform upgrades, enhancements, and production issue resolution. - Create technical documentation, configuration guides, and training materials. - Collaborate with cross-functional teams to ensure successful solution delivery. Required Qualifications - Bachelor's degree in Computer Science, Information Technology, Human Resources, Engineering, or related field. - 4+ years of ServiceNow experience. - Minimum 2+ years of hands-on experience in ServiceNow HRSD implementation and support. - Strong understanding of HR processes and employee service management. - Experience with ServiceNow platform customization and configuration. - Knowledge of workflow automation and low-code development. - Excellent communication, stakeholder management, and problem-solving skills.