Walk-in || Tcs Opportunity For Service Desk Trainer

Job description

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. **Experience Range:** **4 - 8 Yrs** **What we are looking for** **Must Have** 1. Strong analytical, communication, and presentation skills; precise written documentation 2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness 3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions 4. Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity 5. Time management; multi-tasking; work with minimum supervision and quick learning skills 6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS) 7. Problem-solving and troubleshooting abilities 8. Time management 9. Teamwork and collaboration 10. Identify and diagnose issues and problems 11. Categorize and record reported queries and provide solutions 12. Support problem identification 13. Advise users on appropriate course of action 14. Monitor issues from start to resolution 15. Escalate, if needed, unresolved problems to a higher level of support 16. Excellent written verbal and presentation skills. 17. Grooming team members to influence upskilling and productivity. **Minimum Qualification:** - 15 years of full-time education **Face to Face Interview on 22nd Aug 2026 (Saturday) at Bengaluru Location** **N.B. There is no virtual interview possible , if you are interested in face to face interview then only apply.** *Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities.* *Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.*