Walk-in || Tcs Walk in Drive NICE CXone Sr Developer

Job description

**Role & responsibilities** - Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio - Hands-on experience with NICE CXone development (Studio, APIs, scripting). - Strong understanding of Cisco UCCE/UCCX call flows and routing logic. - Proficiency in programming languages (JavaScript, Python, or .NET). - Experience with REST APIs, web services, and data exchange formats (JSON, XML). - The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications - Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools). - Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone - Translate Cisco call flows and routing scripts into NICE CXone equivalents. - Work with NICE CXone APIs, RESTful services, and connectors for third-party systems. - Develop automation scripts for provisioning and configuration. - Work closely with infrastructure engineers, QA teams, and Cisco/NICE support. - Prepare technical documentation, migration guides, and code repositories.